Subscription Capabilities

To access these capabilites, please use the Meltwater Login button below.

  • Media Monitoring & Social Listening

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Alerts

    Real time alerts from social and traditional media.

  • Newsletter

    Select a curated selection of articles, which can be customized and shared with key internal or external stakeholder

  • Media Relations

    Discover, vet, and engage with global media contacts for your story with advanced search capabilities and insights into their current pieces of work.

  • Reporting

    Access to custom reporting & scoring dashboards for International Tracking, Executive Tracking, and Risk Matrix.

  • Social Management

    Scheduling and publishing social posts and community management within earned media channels.

Product Login

Please email [email protected] for product access.

Meltwater Platform

Media Monitoring, Social Listening, Dashboard Reporting, Setting up email alerts, Media Relations, Newsletters, Engage, Slack/Team Integrations, etc.
Meltwater Login

Meltwater Account Team

Please contact each team member via their email address provided below.

AUS / Global

Shae McGregor
Shae McGregor

Enterprise Client Success Executive

[email protected]
AEST

Tintu Titus Arakkal
Tintu Titus Arakkal

Client Success Specialist

[email protected]
AEST

EMEA

Whitney Shackleton
Whitney Shackleton

Program Manager

[email protected]
SAST

Franziska Adelmann
Franziska Adelmann

Enterprise Client Success Executive

[email protected]
CEST

AMERICAS

Rachel Yee
Rachel Yee

Enterprise Client Success Executive

[email protected]
EDT

Cameron Sarch
Cameron Sarch

Client Support Specialist

[email protected]
EDT

HONG KONG

Kate Su
Kate Su

Enterprise Client Success Executive

[email protected]
HKT

JAPAN

Yoko Ishizuka
Yoko Ishizuka

Sr. Enterprise Client Success Executive

[email protected]
JST

Support Resources

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
Email: [email protected]

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
Live Chat within Platform

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater.

  • Training has been organised into sections. We recommend starting with the first section below and working your way down at your own pace.

  • Each course is less than 30 minutes and video based, with the option to complete some test-like questions at the end.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn - however this is by no means required.

Media Monitoring and Social Listening Trainings

These courses will guide you on how analyse your efforts, monitor Rio Tinto’s reputation, conduct research and uncover valuable insights using Meltwater’s platform.

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Get Guide

Risk, Reputation and Issues Management Trainings

This course, and additional resources will guide you on how to use Meltwater to effectively monitor through a crisis, and how to determine potential impact to Rio Tinto’s reputation.

Additional Risk and Crisis Resources

Preparing for a Crisis

Read How
Utilizing Meltwater for a Crisis

Read How
Strategic Crisis Communications

Watch How

Media Relations and Newsletter Trainings

These courses will guide you on how to enhance your journalist engagement and build your journalist network through the Meltwater platform, as well as ensuring your internal stakeholders are kept informed on important issues through the Meltwater newsletter functionality.

Engage Trainings

These courses will guide you on how to manage Rio Tinto’s social media presence allowing you to deliver content to a broader audience.

Brand Monitoring Tool Kit

A step by step guide to getting started in Meltwater and creating your first Brand Search.

Get Tool Kit

Additional Resources

Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users. All users can also visit the job board that lists open positions that require Meltwater skills.
Join the conversation