Course curriculum

    1. ⚠️ Before You Start

    2. Course Overview

    3. How to manage risks and crises with media monitoring

    4. 💡 Reflection #1

    5. Setup before you begin

    6. Creating searches to monitor risks & crises

    7. Proactivity with alerts & digest reports

    8. Monitoring a crisis in real-time

    9. Creating crisis & risk dashboards

    10. 💡 Reflection #2

    11. Quiz

    12. Up next...

    13. Additional Resources

    1. Exam Overview

    2. Crisis & Risk Management Exam

    3. We'd love to hear your feedback!

How long is this course?

  • 30 mins


Margot has over 10 years of experience in customer education, communications, and marketing. She has worked with top Fortune 500 companies as a trusted advisor at Sysomos and Meltwater. Margot is passionate about helping customers connect the dots and find their “ah-ha!” moments with global media intelligence and social media marketing.

Margot Underdown

Manager of Customer Education

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