Course curriculum

    1. Intro to Engage

    2. Setting up your social channels

    3. How to add users

    4. Test your knowledge

    5. Practice your skills

    6. Up next...

    1. Intro to Publish

    2. How to create and schedule a post

    3. Different posting guidelines per social channel

    4. How to edit images

    5. How to create and schedule a post for multiple channels

    6. Viewing your scheduled posts in the calendar

    7. How to create and save a draft

    8. Understanding your post status

    9. Test your knowledge

    10. Practice your skills

    11. Up next...

    1. Intro to Conversations

    2. Using filters in your inbox

    3. Engaging with messages

    4. Learning engagement guidelines per channel

    5. Managing your social media profiles with a team

    6. Upholding your community guidelines

    7. Test your knowledge

    8. Practice your skills

    9. Up next...

    1. Intro to Social Analytics

    2. Getting Started with Social Analytics

    3. Social channel reports

    4. Exporting and sharing a report

    5. Test your knowledge

    6. Practice your skills

    7. Up next...

    1. Engage Foundations Certification Exam Overview

    2. Engage Foundations Certification Exam

    3. We'd love to hear your feedback!

How long is this course?

  • 50 mins

Instructor

Margot has over 10 years of experience in customer education, communications, and marketing. She has worked with top Fortune 500 companies as a trusted advisor at Sysomos and Meltwater. Margot is passionate about helping customers connect the dots and find their “ah-ha!” moments with global media intelligence and social media marketing.

Margot Underdown

Manager of Customer Education

Course Reviews

Kevin Simon

5 star rating

“I loved the easy language of the course”

“I loved the easy language of the course”

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Stephan Mogale

5 star rating

“Good”

“Good”

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Khanyisiwe Dalicuba

5 star rating

“I thoroughly enjoyed completing this course and I rate it 10 stars. ”

“I thoroughly enjoyed completing this course and I rate it 10 stars. ”

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