Course curriculum

  • 01

    Getting Started with Engage

    • Intro to Engage

    • Setting up your social channels

    • How to add users

    • Test your knowledge

    • Practice your skills

    • Up next...

  • 02

    Publishing Content in Engage

    • Intro to Publish

    • How to create and schedule a post

    • Different posting guidelines per social channel

    • How to edit images

    • How to create and schedule a post for multiple channels

    • Viewing your scheduled posts in the calendar

    • How to create and save a draft

    • Understanding your post status

    • Test your knowledge

    • Practice your skills

    • Up next...

  • 03

    Community Management in Engage

    • Intro to Conversations

    • Using filters in your inbox

    • Engaging with messages

    • Learning engagement guidelines per channel

    • Managing your social media profiles with a team

    • Upholding your community guidelines

    • Test your knowledge

    • Practice your skills

    • Up next...

  • 04

    Measuring your Social Channels' Performance

    • Intro to Social Analytics

    • Getting Started with Social Analytics

    • Social channel reports

    • Exporting and sharing a report

    • Test your knowledge

    • Practice your skills

    • Up next...

  • 05

    Engage Foundations Certification

    • Engage Foundations Certification Exam Overview

    • Engage Foundations Certification Exam

    • We'd love to hear your feedback!

Instructor

Margot has over 10 years of experience in customer education, communications, and marketing. She has worked with top Fortune 500 companies as a trusted advisor at Sysomos and Meltwater. Margot is passionate about helping customers connect the dots and find their “ah-ha!” moments with global media intelligence.

Margot Underdown

Senior Product Evangelist