Subscription Capabilities

  • Social Engagement

    Scheduling and publishing social posts and community management within earned media channels

  • Media Monitoring & Alerting

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases. Real time alerts from social and traditional media.

  • Influencer Management

    Social Influencer identification & vetting, activation & campaign management with analytics at the core.

Meltwater Account Team

Your Points of Contact

Mountain Time

Kelsey White

Sr. Enterprise Client Success Executive

Meltwater Account Team

Your Points of Contact

Timezone: EST l He/Him

Ryan Stephens

Senior Account Executive

Meltwater Account Team

Your Points of Contact

Timezone: EST | She/Her

Maria Serrano

Premium Support Program Manager

Support Resources

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.

[email protected]

Purpose: This is for strategic questions. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask. Some request may require additional resources where we'll need to coordinate internally.

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute

Product Login Links

Media Monitoring / Social Listening

Keyword listening and analytics across earned media channels for whatever topics you care about globally and in real time. Great for PR Tracking!

Social Engagement

Publishing, community management, and analytics within earned media channels

Influencer Management

Social Influencer identification, vetting, activation, and campaign management with analytics at the core

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater.

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 60 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Klear New User Guide

Learn how to successfully use Klear to support your influencer marketing goals.

Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.