Welcome to your Meltwater Microsite!


Product Login

For Product Access, please reach out to [email protected] with your request.

Meltwater Platform

Media Monitoring, Social Listening, Media Relations, Newsletters, Setting up email alerts, Slack/Team Integrations, etc.
Meltwater Login

Subscription Capabilities

  • Media Relations

    Discover, vet, and engage with global media contacts for your story with advanced search capabilities and insights into their current pieces of work.

  • Media Monitoring & Social Listening

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases. Keyword listening across earned media channels for whatever topics you care about.

  • Reporting Dashboards

    Access to custom reporting & scoring dashboards for International Tracking, Executive Tracking, and Risk Matrix.

Handy Meltwater Links

Meltwater Mobile App:

For monitoring your media mentions on the go download link

LINK

Monthly Training:

Link to sign up to Monthly Meltwater online live training (it's free!)

LINK

Google Chrome Extension

Download Google Chrome extension link

LINK

Meltwater Help Centre

Index of how-to guides on the platform

LINK

Support Resources

Please use the Support Resources for any issues, or contact one of the Mirvac account team members for any questions and escalations.

[email protected]

Email our Support Team for any questions

email: [email protected]

24/7 in App Live Chat

Message our Support Team for any questions

Live Chat within Platform

Meltwater Account Team

Points of Contact

0475 824 899 l Location: Sydney l Works with your teams to ensure you're receiving the tools and support needed to achieve your goals. Responsible for building a Joint Impact plan to align with your current success criteria with actions to be completed to ensure the partnership is successful. Delivers regular business reviews to demonstrate progress against your goals, understand changing priorities and demonstrate how Meltwater can drive further value for Mirvac.

Stuart Oldham

Enterprise Client Success Executive

Meltwater Account Team

Points of Contact

Location: Melbourne l Coordinates resources across Support, Managed Services (reporting and search updates), Onboarding, Enablement. Works with you to understand your needs to improve adoption of the technology, and defines tailored training programs to support your teams. Cat is your point of escalation for any support related queries (content, searches, alerts etc.

Catherine Innocenzi

Premium Support Program Manager

Meltwater Account Team

Points of Contact

Location: Melbourne l Platform expert responsible for ensuring high quality searches & platform setup to reduce the burden on your internal resources and improve your experience. Supports your team set up alerts, searches, dashboards and reports.

Mackenzie Pearce-Casey

Enterprise Client Success Specialist

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater.

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 60 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

1. Social Listening

Explore Courses

2. Media Monitoring

Explore Courses

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Get Guide

3. Media Relations

Meltwater PR Training Course

Use Case Videos

How to source broadcast clips in Meltwater

Training Videos

Explore for Media Intelligence: How to Create a Search

View Video

Explore for Media Intelligence: How to use On-Page Analytics

View Video

Explore for Media Intelligence: How to Share a Report

View Video

Additional Resources

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