Welcome AniCura
This page is designed for all AniCura Meltwater users to ensure a value-added partnership that provides access to product logins and a one-stop-shop for everything Meltwater learning.
Points of Contact
Account Team
Points of Contact
Account Team
Points of Contact
Account Team
Support Resources
[email protected]
Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
24/7 in App live chat
Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
[email protected]
Purpose: To contact your dedicated Meltwater account team.
Product Login
Please email [email protected] for approval with [email protected] in cc for set-up
Meltwater Platform
Social Listening,
Setting up real time alerts,
Reporting Dashboards,
Slack/Team Integrations,
Social Engagement,
Social Reporting
etc.
Get Started with Training
We recommend the following training schedule to ensure you are getting the most value from Meltwater
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Training has been organized into sections. We recommend starting with the first section below and working your way down.
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Each course is between 20-45 minutes and video based.
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Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.
Recommended Training Courses
We recommend the following courses:
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Social Listening with Explore: Foundations
Course4.9 average rating (7 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the fundamentals of using Meltwater Explore, a social listening platform.
Free
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Social Listening with Explore: Advanced
Course5.0 average rating (2 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the advanced use cases of using Meltwater Explore a social listening platform.
Free
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Creating Analyze Dashboards for Reporting
Course5.0 average rating (4 reviews)This course will cover how to create custom dashboards that align with your business goals.
Free
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PR Media Relations with Meltwater
CourseThis course will cover how to optimize press outreach, build relationships with journalists, track the success of your media campaigns and more.
Free
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Media Monitoring with Explore: Foundations
Course5.0 average rating (9 reviews)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This product certification will teach users how to create searches, monitor content, and share reports with stakeholders.
Free
These additional courses are optional:
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Managing your Social Media Strategy with Meltwater
Course5.0 average rating (1 review)This course will cover how to plan and activate your social media content, build your community, and measure your results, in Meltwater.
Free
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Social Media Marketing Industry Specialist
Course4.9 average rating (11 reviews)This industry certification will teach users how to develop a Social Media Strategy, the Social Media channels to include in your strategy based on your goals, and best practices of social engagement.
Free
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Competitive Benchmarking & Analysis with Meltwater
Course4.5 average rating (2 reviews)This course will teach you the benefits of competitive benchmarking, how to setup Meltwater to enable competitive benchmarking, and how to analyze and share benchmarking insights across your organization.
Free
Boolean Search Guide
A complete list of all the search operators you can use when building queries.
Anicura Onboarding
Onboarding Video: Explore
Onboarding Video: Conversations Training
Anicura Workflows
Please remember to complete both steps. Step 1: connect your Facebook and Instagram accounts. Step 2: Select the business pages, competitors and hashtags you wish to monitor. Also, please ignore the Twitter reference in this video.
Additional Resources
Have you experienced mCommunity
Become a #FriendsWithInsights
We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.
All users can also visit the job board that lists open positions that require Meltwater skills.
