Subscription Capabilities

  • Influencer Marketing

    Social Influencer identification & vetting, activation & campaign management with analytics at the core.

  • Media Monitoring

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Reporting Dashboards

    Access to custom reporting & scoring dashboards for International Tracking, Executive Tracking, and Risk Matrix.

Meltwater Team

Account Strategy Team

Timezone: CET

Birte Trochelmann

Sr. Client Success Executive Enterprise

Meltwater Team

Account Strategy Team

Timezone:CET

Robert Rehse

Sr Enterprise Account Manager

Premium Support Team

Timezone:GST

Leanne Arteen

Premium Support Program Manager

Premium Support Team

Timezone: CET

Anastasia Sarcevic

Client Support Specialist

Support Resources

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute

[email protected]

Purpose: This is for strategic questions. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask. Some request may require additional resources where we'll need to coordinate internally.

Product Logins

For Product Access, please reach out to [email protected] with your request.

Meltwater Platform

Media Monitoring, Setting up email alerts, Slack/Team Integrations, Manual reporting, etc.

Influencer Management

Social Influencer identification, vetting, activation, and campaign management with analytics at the core

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 30 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Media Monitoring

Explore Courses

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Klear New User Guide

Learn how to successfully use Klear to support your influencer marketing goals.

Documents

Additional Resources

Klear Workshop with Acer Poland

Klear Overview with Manuel & Annamaria

Klear Campaigns Workshop

Meltwater Mobile

Connecting our customers to their world, on the go. Please scan the relevant code below to get started or click the link!

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