Smarts
This page is designed for all Smarts Meltwater users to ensure a value-added partnership that provides access to product logins and a one-stop-shop for everything Meltwater learning.
Meltwater Account Team
Account Team
Meltwater Account Team
Account Team
Meltwater Account Team
Account Team
Support Resources
[email protected]
Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
24/7 in App live chat
Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
Product Login
For login credentials please email [email protected] or [email protected]
Meltwater Platform
Media Monitoring,
Social Listening,
Dashboard Reporting,
Setting up email alerts,
Slack/Team Integrations,
etc.
Influencer Management
Social Influencer identification, vetting, activation, and campaign management with analytics at the core.
Audiense
Identify the number of people that satisfied the criteria and who these people are through Twitter insights
Get Started with Training
We recommend the following training schedule to ensure you are getting the most value from Meltwater.
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Training has been organized into sections. We recommend starting with the first section below and working your way down.
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Each course is less than 60 minutes and video based.
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Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.
Media Monitoring and Social Listening Courses
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Social Listening with Explore: Foundations
Course4.9 average rating (7 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the fundamentals of using Meltwater Explore, a social listening platform.
Free
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Social Listening with Explore: Advanced
Course5.0 average rating (2 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the advanced use cases of using Meltwater Explore a social listening platform.
Free
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Media Monitoring with Explore: Foundations
Course5.0 average rating (9 reviews)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This product certification will teach users how to create searches, monitor content, and share reports with stakeholders.
Free
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Media Monitoring with Explore: Advanced
Course5.0 average rating (1 review)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This course will teach users how to advance their monitoring to discover deeper insights about their earned media.
Free
Boolean Search Guide
A complete list of all the search operators you can use when building queries.
Influencer Marketing Courses
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Influencer Marketing with Meltwater (Klear): Foundations
Course5.0 average rating (3 reviews)This product certification teaches users how to use Meltwater's influencer marketing platform, Klear. Learn how to discover, recruit, and vet new creators, and manage and measure your campaigns.
Free
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Influencer Marketing with Meltwater (Klear): Advanced
CourseThis course will teach you how to use the advanced features of Social Influencers (Klear). Learn about recruiting, managing contracts and payments, integrations, custom scoring, and workspaces.
Free
Additional Resources
Have you experienced mCommunity
Become a #FriendsWithInsights
We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.
All users can also visit the job board that lists open positions that require Meltwater skills.
