Welcome Simon & Schuster
This page is designed for all Meltwater users across Simon & Schuster to ensure a value-added partnership that provides access to product log ins and one-stop-shop for everything Meltwater learning.
Account Team
Meltwater Points of Contact
Account Team
Meltwater Points of Contact
Account Team
Meltwater Points of Contact
Support Resources
[email protected]
Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
24/7 in App live chat
Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
Accounts Team
Purpose: This is for strategic questions and product access. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask. Email Courtney, Anne, and/or Shelby.
Product Logins
Meltwater Platform
Media Monitoring,
Social Listening,
Ad-hoc News/Social Searching,
Setting up email alerts, Reporting, etc.
Influencer Management
Social Influencer identification, vetting, activation, and campaign management with analytics at the core
Get Started with Training
We recommend the following training schedule to ensure you are getting the most value from Meltwater
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Training has been organized into sections. We recommend starting with the first section below and working your way down.
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Each course is less than 60 minutes and video based.
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Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.
1. Social Listening
Explore Courses
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Social Listening with Explore: Foundations
Course4.9 average rating (7 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the fundamentals of using Meltwater Explore, a social listening platform.
Free
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Social Listening with Explore: Advanced
Course5.0 average rating (2 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the advanced use cases of using Meltwater Explore a social listening platform.
Free
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Creating Searches with Boolean: Foundations
Course5.0 average rating (12 reviews)This course will cover the foundations of Boolean creation to help you increase the accuracy of your search results in the Meltwater Platform.
Free
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Creating Searches with Boolean: Advanced
Course5.0 average rating (2 reviews)This course will cover advanced operators of Boolean to help you find the most relevant documents using sources and content type.
Free
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Creating Analyze Dashboards for Reporting
Course5.0 average rating (4 reviews)This course will cover how to create custom dashboards that align with your business goals.
Free
2. Media Monitoring
Explore Courses
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Media Monitoring with Explore: Foundations
Course5.0 average rating (9 reviews)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This product certification will teach users how to create searches, monitor content, and share reports with stakeholders.
Free
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Media Monitoring with Explore: Advanced
Course5.0 average rating (1 review)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This course will teach users how to advance their monitoring to discover deeper insights about their earned media.
Free
Simon & Schuster Boolean Cheat Sheet
A comprehensive boolean guide made just for you to help build your boolean queries.
3. Influencer Marketing
Klear Courses
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Influencer Marketing with Meltwater (Klear): Foundations
Course5.0 average rating (3 reviews)This product certification teaches users how to use Meltwater's influencer marketing platform, Klear. Learn how to discover, recruit, and vet new creators, and manage and measure your campaigns.
Free
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[ARCHIVED] Influencer Marketing with Meltwater (Klear): Advanced V.1
Course4.0 average rating (1 review)This course will teach you how to use the advanced features of Social Influencers (Klear). Learn about recruiting, managing contracts and payments, integrations, custom scoring, and workspaces.
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Influencer Marketing Certification
Course4.8 average rating (40 reviews)This industry certification will teach users how to develop an influencer marketing strategy, design a campaign, manage and analyze an influencer marketing campaign.
Free
Klear New User Guide
Learn how to successfully use Klear to support your influencer marketing goals.
Additional Resources
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