Subscription Capabilities

  • Consumer Insights + Media Intelligence

    Keyword listening and analytics across earned media channels for whatever topics you care about globally and in real-time.

  • Influencer Management

    Social Influencer identification & vetting, activation & campaign management with analytics at the core.

  • Media Monitoring

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

Meltwater Account Team

Points of Contact

EST

Danielle Lagman

Sr. Client Success Executive

Meltwater Account Team

Points of Contact

PST

Brier Casey

Premium Support Program Manager

Meltwater Account Team

Points of Contact

PST

Lauren Dolan

Sr. Customer Success Manager

Support Resources

[email protected]

Purpose: This is for strategic questions. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask. Some requests may require additional resources where we'll need to coordinate internally.
Email: [email protected]

[email protected]

Purpose: This is primarily for: technical questions/concerns related to any of our products/tools, New Search Set up (Explore only), New Dashboard Alerts (Explore only).
Email: [email protected]

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute (Explore only).
Live Chat within Platform

Product Logins

Please contact [email protected] if you would like project access to Radarly, Explore, or Klear.

Consumer Insights (Radarly)

Consumer Insights: Advanced Social Listening & Analytics, Insight Pages
Radarly Login

Influencer Management (Klear)

Social Influencer identification, vetting, activation, and campaign management with analytics at the core
Klear Login

Meltwater Platform (Explore)

Media Monitoring, Setting up email alerts, Reporting, Slack/Team Integrations, etc.
Meltwater Login

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 30 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

1. Radarly Trainings

Main Metrics in Radarly

Definitions and Calculations of metrics in Radarly.

Get Guide

2. Klear Trainings

3. Explore Trainings

Levi's Live Training Videos

Radarly Training


Additional Resources

Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users. All users can also visit the job board that lists open positions that require Meltwater skills.
Join the conversation