Heineken
This page is designed for all Heineken Meltwater users to ensure a value-added partnership that provides access to product logins and a one-stop-shop for everything Meltwater learning.
Meltwater Account Team
Account Team
Meltwater Account Team
Account Team
Paris, Paris, FRA
Berlin, Berlin, DEU
Support Resources
[email protected]
Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
24/7 in App live chat
Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
Product Login
For product access, please reach out to Joel or Ina.
Meltwater Platform
Media Monitoring,
Social Listening,
Setting up email alerts,
Reporting,
Slack/Team Integrations,
etc.
Consumer Insights (Radarly)
Consumer Insights: Advanced Social Listening & Analytics, Insight Pages
Get Started with Training
We recommend the following training schedule to ensure you are getting the most value from Meltwater.
-
Training has been organized into sections. We recommend starting with the first section below and working your way down.
-
Each course is less than 60 minutes and video based.
-
Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.
1. Social Listening & Media Monitoring
-
Social Listening with Explore: Foundations
Course4.9 average rating (7 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the fundamentals of using Meltwater Explore, a social listening platform.
Free
-
Social Listening with Explore: Advanced
Course5.0 average rating (2 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the advanced use cases of using Meltwater Explore a social listening platform.
Free
-
Media Monitoring with Explore: Foundations
Course5.0 average rating (9 reviews)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This product certification will teach users how to create searches, monitor content, and share reports with stakeholders.
Free
-
Media Monitoring with Explore: Advanced
Course5.0 average rating (1 review)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This course will teach users how to advance their monitoring to discover deeper insights about their earned media.
Free
2. Radarly Trainings
-
Social Intelligence with Radarly: Foundations
Course5.0 average rating (1 review)This course helps you understand the world of social intelligence, and how to use Radarly to monitor brands and derive insights from social data.
Free
-
Query Design Basics with Radarly: Foundations
Course5.0 average rating (1 review)This course will guide you through building queries for any topic and finding the results in Radarly.
Free
-
Campaign Tracking with Radarly: Foundations
CourseThis course will guide you through a concrete Social Intelligence use case: how to track the performance of a social media campaign, event or product launch.
Free
-
Benchmarking with Radarly: Foundations
CourseThis course will guide you through a concrete social intelligence use case: how to do benchmarking with Radarly.
Free
-
Influencer Monitoring with Radarly: Foundations
CourseThis course will guide you through a concrete Social Intelligence use case: how to monitor influencers with Radarly.
Free
-
Reputation Monitoring with Radarly: Foundations
CourseThis course will guide you through a concrete Social Intelligence use case: how to monitor your reputation within Radarly.
Free
-
Listening to Engage with Radarly: Foundations
CourseThis course will guide you through a concrete Social Intelligence use case: how to listen to engage with Radarly.
Free
-
.png)
Radarly Winter Release Course '23
CourseLearn about Radarly's newest product updates including AI Research Assistant, Discovery, plus its AI Explainer that identifies themes based on the queries you’ve built.
Free
-
Introduction to Social Intelligence
CourseIn this course, you'll learn that all online interactions are measurable. You will see that social media platforms generate a great number of diverse web metrics, and you will see how these metrics become social data when using software like Radarly
Free
Additional Resources
Training #1
Have you experienced mCommunity
Become a #FriendsWithInsights
We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.
All users can also visit the job board that lists open positions that require Meltwater skills.
