Subscription Capabilities

  • Newsletter

    Select a curated selection of articles, which can be customized and shared with key internal or external stakeholder.

  • Consumer Insights + Media Intelligence

    Keyword listening and analytics across earned media channels for whatever topics you care about globally and in real-time.

  • Influencer Management

    Social Influencer identification & vetting, activation & campaign management with analytics at the core.

Meltwater Account Team

Points of Contact

Austin, TX (CST)

Juliana Crum

Senior Client Success Executive

Meltwater Account Team

Points of Contact

Boston, MA (EST)

Mike Cinque

Global Account Executive

Meltwater Account Team

Points of Contact

Chicago, IL (CST)

Victoria Leitner

Customer Support Representative

Support Resources

[email protected]

[email protected]

Purpose: This is our Help Desk; you can reach out for requests such as: Technical questions related to product, technical issues you are noticing in the platform, log-in issues, or API assistance.
Email: [email protected]

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
Live Chat within Platform

Product Logins

Please reach out to [email protected] to get SSO access to the Meltwater platform.

Meltwater Platform

Social Listening, Setting up email alerts, Reporting, Influencer Management, Newsletters, Explore+, Slack/Team Integrations, etc.
Meltwater Login

Influencer Management (Klear)

Social Influencer identification, vetting, activation, and campaign management with analytics at the core
Klear Login

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 30 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Recommended Training Courses

We recommend the following courses:

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Get Guide

Additional Resources

Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users. All users can also visit the job board that lists open positions that require Meltwater skills.
Join the conversation