Subscription Capabilities

  • Media Monitoring

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Reporting Dashboards

    Access to custom reporting & scoring dashboards for International Tracking, Executive Tracking, and Risk Matrix.

  • Newsletter

    Select a curated selection of articles, which can be customized and shared with key internal or external stakeholders.

Meltwater Account Team

Account Team

Naya Hilal

Account Manager

Meltwater Account Team

Account Team

Elaine Patterson

Customer Success Manager

Meltwater Account Team

Account Team

Brian Tuohy

Client Success Specialist

Support Resources

[email protected]

Purpose: This is the best way to contact your account team. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask.
Email: [email protected]

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
Live Chat within Platform

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
Email: [email protected]

Product Login

Email Armando Triana ([email protected]) and Sierra L'Altrelli ([email protected]) to request access to the Meltwater platform.

Meltwater Platform

Media Monitoring, Social Listening, Setting up email alerts, Reporting, Newsletter, Media Relations, Slack/Team Integrations, etc.
Meltwater Login

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater.

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 60 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Explore Courses

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Get Guide

Analyze Course

Brand Monitoring Tool Kit

A step by step guide to getting started in Meltwater and creating your first Brand Search.

Get Tool Kit

Newsletter Course

Media Relations Course

Additional Resources

Creating Searches for Monitoring with Explore


Reviewing and Reporting on Your Coverage


Dashboard Reporting Deep Dive


Optimizing Your Meltwater Tools for Media Relations


Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users. All users can also visit the job board that lists open positions that require Meltwater skills.
Join the conversation