Subscription Capabilities

  • Media Monitoring & Social Listening

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Media Relations

    Discover, vet, and engage with global media contacts for your story with advanced search capabilities and insights into their current pieces of work.

  • Reporting Dashoards

    Access to custom reporting & scoring dashboards for International Tracking, Executive Tracking, and Risk Matrix.

Meltwater Account Team

Account Team

Purpose: Facilitating access to Meltwater resources. Advising best practices, aligning use cases with company objectives, and sharing relevant Meltwater updates (Timezone: EST)

Callie Slominski

Global Sr. Enterprise Client Success Executive

Meltwater Account Team

Account Team

Purpose: Your primary contact for search queries questions, dashboard set up, data structuring, and product trainings. (Timezone: EST, Supporting: AMER, LATAM, EMEA)

Cameron Sarch

Client Support Specialist

Meltwater Account Team

Account Team

Purpose: Your primary contact for search queries questions, dashboard set up, data structuring, and product trainings. (Timezone: SGT, Supporting: APAC)

Yasmine Soen

Client Support Specialist

Support Resources

[email protected]

Purpose: This is for requests such as consultation around best practices or KPIs, new user onboardings, and set up of new searches and dashboards. All members of your account and support team will receive this email and you can except a response within 24 hours for the relevant person.
Email: [email protected]

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
Email: [email protected]

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
Live Chat within Platform

Product Login

Meltwater Platform

Media Monitoring, Social Listening, Media Relations, Setting up email alerts, Reporting, Slack/Team Integrations, etc.
Meltwater Login

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater.

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 60 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Get Guide

Brand Monitoring Tool Kit

A step by step guide to getting started in Meltwater and creating your first Brand Search.

Get Tool Kit

Additional Resources

Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users. All users can also visit the job board that lists open positions that require Meltwater skills.
Join the conversation