Subscription Capabilities

  • Social Listening + Media Monitoring

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Social Engagement

    Scheduling and publishing social posts and community management within earned media channels.

  • Author Segments

    Deeper your understanding of existing audiences and identify new ones with our audience discovery tool that separates social authors into meaningful segments.

Meltwater Account Team

Points of Contact

CST

Katrina Pangilinan

Sr. Account Manager

Meltwater Account Team

Points of Contact

EST

Lyndsey Dixon

Sr. Client Success Manager

Meltwater Account Team

Points of Contact

EST

Brian Tuohy

Product Support Expert

Support Resources

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
Email: [email protected]

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
Live Chat within Platform

[email protected]

Purpose: This is for strategic questions. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask. Some requests may require additional resources where we'll need to coordinate internally.
Email: [email protected]

Product Logins

Please reach out to Lyndsey Dixon or the Hobbs Huey email for any new user requests.

Meltwater Platform

Media Monitoring, Social Listening, Setting up email alerts, Reporting, Engage, Slack/Team Integrations, etc.
Meltwater Login

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater.

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 30 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Recommended Training Courses

We recommend the following courses:

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Get Guide

Additional Resources

Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users. All users can also visit the job board that lists open positions that require Meltwater skills.
Join the conversation