Subscription Capabilities

  • Media Monitoring & Social Listening

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Media Relations

    Discover, vet, and engage with global media contacts for your story with advanced search capabilities and insights into their current pieces of work.

  • Social Engagement

    Scheduling and publishing social posts and community management within earned media channels.

Meltwater Account Team

Account Team

EST (Eastern Standard Time)

Georgina Bitcon

Strategic Enterprise Account Manager

Meltwater Account Team

Account Team

ACDT (Australian Central Daylight Time)

Shae McGregor

Strategic Customer Success Manager

Meltwater Account Team

Account Team

AEST (Australian Eastern Standard Time)

Rinni Chibber

Premium Support Program Manager

Support Resources

Woodside Help Desk

Purpose: This is the best way to contact your account team. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask.

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.

Product Login

Please email your Premium Support Program Manager - Rinni Chibber [email protected].

Meltwater Platform

Media Monitoring, Social Listening, Setting up email alerts, Reporting, Media Relations, Newsletter, Social Media Management, Slack/Team Integrations, etc.

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater.

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 60 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Additional Resources

Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users. All users can also visit the job board that lists open positions that require Meltwater skills.