Welcome The Coca-Cola Company
This page is designed to be a centralized resource to help you get started with Meltwater.
Global Meltwater Account Team
AMERICAS Meltwater Account Team
Lauren Dondi
Timezone: Eastern Standard Time
Sr. Global Accounts Executive
[email protected]
Anne-Frederic Duval
Timezone: Pacific Standard Time
Sr. Enterprise Client Success Executive
[email protected]
Maria Serrano
Timezone: Eastern Standard Time
Program Manager, Premium Support
[email protected]
EUROPE Meltwater Account Team
Elna Coetzee
Timezone: South Africa Standard Time
Sr. Enterprise Client Success Executive
[email protected]
Mike Rogan
Timezone: Greenwich Mean Time
Sr. Implementation Manager
[email protected]
Leanne Arteen Almadbak
Timezone: Gulf Standard Time
Sr. Client Support Specialist
[email protected]
ASIA PACIFIC Meltwater Account Team
Sakiko Murakami
Timezone: Japan Standard Time
Client Success Specialist
[email protected]
Support Resources
[email protected]
Purpose: This is for strategic questions. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask. Some requests may require additional resources where we'll need to coordinate internally.
[email protected]
Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - As part of Premium Support, typical response time is within 30 minutes of initial inquiry.
24/7 in App live chat
Purpose: This is for product questions and requests in the platform. As part of Premium Support, typical response time is about 1 minute.
Account Consultation/Support + Newsletter Feedback
Your Meltwater accounts team is on standby via one email and some forms. When to use which form/email is listed below.
1. Crisis/Urgent Request: If there is an urgent/crisis request and you need support from the Meltwater team, please email us at [email protected].
NOTE: This is for when you need additional support beyond the TCCC internal support through Social Listening and insights briefing form.
2. Newsletter Feedback: If you are the Newsletter Lead who is responsible for the 1hr feedback loop on the day the newsletter is being sent, you can simply fill out this form.
3. Campaign Request: If there is a new project or objective and help/setup guidance from your Meltwater account team is needed, email [email protected] and fill out the following form: The Coca-Cola Company | Meltwater Project Brief (Request Form) – Fill out form
4. Training Request
1. Crisis/Urgent Request: If there is an urgent/crisis request and you need support from the Meltwater team, please email us at [email protected].
NOTE: This is for when you need additional support beyond the TCCC internal support through Social Listening and insights briefing form.
2. Newsletter Feedback: If you are the Newsletter Lead who is responsible for the 1hr feedback loop on the day the newsletter is being sent, you can simply fill out this form.
3. Campaign Request: If there is a new project or objective and help/setup guidance from your Meltwater account team is needed, email [email protected] and fill out the following form: The Coca-Cola Company | Meltwater Project Brief (Request Form) – Fill out form
4. Training Request
- When you or someone on your team is looking for training beyond what's available in the courses under “Getting Started”
- If a user would benefit from a live training following up to the resources under “Getting Started”, email [email protected] and include:
- Subject: Training Request - Location of User*
- Body: Include details of the use case you’re looking to be trained on
- *Including the user of the location in the subject line will mean a person in their timezone is able to support
- Access the details on Premium Support Methodology, including the established nomenclature to follow.
Product Logins
For Product Access, please reach out to [email protected] with your request.
Meltwater Platform
Media Monitoring,
Social Listening,
Setting up email alerts,
Reporting,
Global Broadcast,
Print,
Magazines,
Podcast Tracking,
Chinese Premium Content,
Bloomberg and Newsguard,
Slack/Team Integrations,
etc.
Get Started with Training
We recommend the following training schedule to ensure you are getting the most value from Meltwater
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Training has been organized into sections. We recommend starting with the first section below and working your way down.
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Each course is less than 30 minutes and video based.
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Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.
Recommended Training Courses
We recommend the following courses:
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Media Monitoring with Explore: Foundations
Course5.0 average rating (10 reviews)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This product certification will teach users how to create searches, monitor content, and share reports with stakeholders.
Free
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Media Monitoring with Explore: Advanced
Course5.0 average rating (2 reviews)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This course will teach users how to advance their monitoring to discover deeper insights about their earned media.
Free
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Creating Analyze Dashboards for Reporting
Course5.0 average rating (5 reviews)Master dashboard creation in Meltwater Analyze. Build templated or custom views, filter results, and share real-time insights that showcase your brand’s impact.
Free
Boolean Search Guide
A complete list of all the search operators you can use when building queries.
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Social Listening with Explore: Foundations
Course4.9 average rating (9 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the fundamentals of using Meltwater Explore, a social listening platform.
Free
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Social Listening with Explore: Advanced
Course5.0 average rating (2 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the advanced use cases of using Meltwater Explore a social listening platform.
Free
Brand Monitoring Tool Kit
A step by step guide to getting started in Meltwater and creating your first Brand Search.
Crisis & Risk Management Tool Kit
Navigate crises and mitigate potential risks with the Crisis Tool Kit.
Additional Resources
Americas Explore Training
APAC Explore Training
EMEA Explore Training
Have you experienced mCommunity
Become a #FriendsWithInsights
We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.
All users can also visit the job board that lists open positions that require Meltwater skills.
