Subscription Capabilities

  • Newsletter

    Scheduling and publishing social posts and community management within earned media channels.

  • Media Relations

    Discover, vet, and engage with global media contacts for your story with advanced search capabilities and insights into their current pieces of work.

  • Media Monitoring & Social Listening

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

Meltwater Account Team

Points of Contact

Timezone: Central Standard Time

Katrina Pangilinan

Key Account Manager

Timezone: Central Standard Time

Victoria Leitner

Client Success Specialist

Support Resources

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.

Email: [email protected]

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.

Live Chat within Platform

[email protected]

Purpose: This is for strategic questions. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask. Some requests may require additional resources where we'll need to coordinate internally.

Email: [email protected]

Product Logins

For Product Access, please reach out to [email protected] with your request.

Meltwater Platform

Media Monitoring, Social Listening, Setting up email alerts, Reporting, Media Relations, Newsletters, Slack/Team Integrations, etc.
Meltwater Login

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 30 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Recommended Training Courses

We recommend the following courses:

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Get Guide

Additional Resources

Explore Training


Media Relations Training


Newsletter Training


Analyze Training


Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users. All users can also visit the job board that lists open positions that require Meltwater skills.
Join the conversation