Subscription Capabilities

  • Media Monitoring

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Live Media Alerts

    Real time alerts from social and traditional media.

  • Reporting Dashboards

    Access to custom reporting & scoring dashboards for International Tracking, Executive Tracking, and Risk Matrix.

Support Resources

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
Email: [email protected]

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
Live Chat within Platform

[email protected]

Purpose: This is for requests such as consultation around best practices or KPIs, new user onboardings, and set up of new searches and dashboards. All members of your account and support team will receive this email and you can except a response within 24 hours for the relevant person.
Email: [email protected]

Points of Contact

Account Team

Ensure Nokia's partnership with Meltwater is focused on business-critical goals and that we support you in reaching these

Jesse Kiuru

Client Success Executive

Points of Contact

Account Team

Responsible for the commercial relationship.

Jukka-Pekka Väänänen

Enterprise Account Executive

Premium Support Team

Coordination of the support functions, e.g. onboarding of new colleagues, set-up of new projects or alignment on global reporting.

Pearlene Naidoo

Premium Support Program Manager

Premium Support Team

Ongoing consultation of the platform's best practices.

Gerard Murphy

Client Support Specialist

Product Login

For account access please email [email protected] with your request.

Meltwater Explore Platform

Media Monitoring, Setting up real time alerts, Reporting Dashboards, Slack/Team Integrations, etc.
Meltwater Login

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is between 20-45 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Recommended Training Courses

We recommend taking the following courses:

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Get Guide

Onboarding

Corporate Affairs


Cloud & Network Services


Mobile Networks


Network Infrastructure


Strategy & Innovation


Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.
Check it out