Subscription Capabilities

  • Media Monitoring & Social Listening

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Reporting Dashboards

    Access to custom reporting & scoring dashboards for International Tracking, Executive Tracking, and Risk Matrix.

  • Newsletter

    Select a curated selection of articles, which can be customized and shared with key internal or external stakeholders.

Support Resources

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.

[email protected]

Purpose: This is for strategic questions, consultation and new account set-ups like searches and dashboard creation. Typical response time is within 24 hours depending on the ask. Some request may require additional resources where we'll need to coordinate internally.

Product Login

Email [email protected] for account assistance and we will respond with the proper next steps.

Meltwater Platform

Media Monitoring, Social Listening, Newsletters, Insight Reports, Setting up email alerts, Reporting, Slack/Team Integrations, etc.

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater.

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 60 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Brand Monitoring Tool Kit

A step by step guide to getting started in Meltwater and creating your first Brand Search.

Additional Resources

Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users. All users can also visit the job board that lists open positions that require Meltwater skills.