Subscription Capabilities

  • Media Monitoring & Social Listening

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Custom NL (done by Delivery Services)

    Select a curated selection of articles, which can be customized and shared with key internal or external stakeholders.

  • Media Relations

    Discover, vet, and engage with global media contacts for your story with advanced search capabilities and insights into their current pieces of work.

Meltwater Account Team

Points of Contact

Timezone: Eastern Standard Time

Wesley Howell

Client Success Executive

Meltwater Account Team

Points of Contact

Timezone: Mountain Daylight Time

Samantha Davis Crocker

Sr. Enterprise Account Executive

Meltwater Account Team

Points of Contact

Timezone: Eastern Standard Time

Maria Serrano

Program Manager, Premium Support

Support Resources

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
Email: [email protected]

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
Live Chat within Platform

[email protected]

Purpose: This is for strategic questions. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask. Some requests may require additional resources where we'll need to coordinate internally.
Email: [email protected]

Product Logins

For Product Access, please reach out to [email protected] with your request.

Meltwater Platform

Media Monitoring, Social Listening, Setting up email alerts, Reporting, Media Relations, Newsletters, Slack/Team Integrations, etc.
Meltwater Login

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 30 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Recommended Training Courses

We recommend the following courses:

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Get Guide

Additional Resources

Mattel Comms Team Training


Mattel Brand Team Training





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