Welcome Hewlett Packard Enterprise
This page is designed for all Hewlett Packard Enterprise Meltwater users to ensure a value-added partnership that provides access to product logins and a one-stop-shop for everything Meltwater learning.
Meltwater Account Team
Points of Contact
Meltwater Account Team
Points of Contact
Meltwater Account Team
Points of Contact
Support Resources
[email protected]
Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
24/7 in App live chat
Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
[email protected]
Purpose: This is for requests such as consultation around best practices or KPIs, new user onboardings, and set up of new searches and dashboards. All members of your account and support team will receive this email and you can except a response within 24 hours for the relevant person. Please CC both [email protected] and [email protected].
Product Logins
Please email our account team at [email protected] for product access.
Meltwater Platform
Media Monitoring,
Setting up email alerts,
Reporting,
Media Relations,
Newsletters,
Slack/Team Integrations,
etc.
Get Started with Training
We recommend the following training schedule to ensure you are getting the most value from Meltwater
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Training has been organized into sections. We recommend starting with the first section below and working your way down.
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Each course is less than 30 minutes and video based.
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Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.
Recommended Training Courses
We recommend the following courses:
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Media Monitoring with Explore: Foundations
Course5.0 average rating (9 reviews)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This product certification will teach users how to create searches, monitor content, and share reports with stakeholders.
Free
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Media Monitoring with Explore: Advanced
Course5.0 average rating (1 review)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This course will teach users how to advance their monitoring to discover deeper insights about their earned media.
Free
Boolean Search Guide
A complete list of all the search operators you can use when building queries.
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PR Media Relations with Meltwater
CourseThis course will cover how to optimize press outreach, build relationships with journalists, track the success of your media campaigns and more.
Free
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Creating Newsletters with Meltwater
CourseLearn how to streamline and enhance your "daily clips" or "weekly media highlights" emails with our new and improved Newsletters.
Free
Brand Monitoring Tool Kit
A step by step guide to getting started in Meltwater and creating your first Brand Search.
Additional Resources
Have you experienced mCommunity
Become a #FriendsWithInsights
We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.
All users can also visit the job board that lists open positions that require Meltwater skills.
