Welcome Early Warning
This page is designed to be a centralized resource to help you get started with Meltwater.
Meltwater Account Team
Points of Contact
Meltwater Account Team
Points of Contact
Meltwater Account Team
Points of Contact
Support Resources
[email protected]
Purpose: This is for strategic questions. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask. Some requests may require additional resources where we'll need to coordinate internally.
[email protected]
Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - As part of Premium Support, typical response time is within 30 minutes of initial inquiry.
24/7 in App live chat
Purpose: This is for product questions and requests in the platform. As part of Premium Support, typical response time is about 1 minute.
Product Logins
For Product Access, please reach out to [email protected] with your request.
Meltwater Platform
Media Monitoring,
Social Listening,
Setting up email alerts,
Reporting,
Media Relations,
Newsletters,
Slack/Team Integrations,
etc.
Get Started with Training
We recommend the following training schedule to ensure you are getting the most value from Meltwater
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Training has been organized into sections. We recommend starting with the first section below and working your way down.
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Each course is less than 30 minutes and video based.
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Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.
Recommended Training Courses
We recommend the following courses:
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Media Monitoring with Explore: Foundations
Course5.0 average rating (9 reviews)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This product certification will teach users how to create searches, monitor content, and share reports with stakeholders.
Free
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Media Monitoring with Explore: Advanced
Course5.0 average rating (1 review)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This course will teach users how to advance their monitoring to discover deeper insights about their earned media.
Free
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Social Listening with Explore: Foundations
Course4.9 average rating (7 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the fundamentals of using Meltwater Explore, a social listening platform.
Free
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Social Listening with Explore: Advanced
Course5.0 average rating (2 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the advanced use cases of using Meltwater Explore a social listening platform.
Free
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PR Media Relations with Meltwater
CourseThis course will cover how to optimize press outreach, build relationships with journalists, track the success of your media campaigns and more.
Free
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Creating Newsletters with Meltwater
CourseLearn how to streamline and enhance your "daily clips" or "weekly media highlights" emails with our new and improved Newsletters.
Free
Boolean Search Guide
A complete list of all the search operators you can use when building queries.
Thought Leadership Resources
Guides & Reports: Access Industry-Leading Insights
Webinars: Watch on-Demand Expert Sessions
Additional Resources
Have you experienced mCommunity
Become a #FriendsWithInsights
We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.
All users can also visit the job board that lists open positions that require Meltwater skills.
