Welcome BASF
This page is designed for all Meltwater users across BASF to ensure a value-added partnership that provides access to product log ins and one-stop-shop for everything Meltwater learning.
Meltwater Accounts Team
Account Management Team
Meltwater Accounts Team
Account Management Team
Premium Support Team
Premium Support Team
Support Resources
[email protected]
Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
24/7 in App live chat
Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute
[email protected]
Purpose: This is for strategic questions. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask. Some request may require additional resources where we'll need to coordinate internally.
Product Logins
For product access, please reach out to your account director [email protected]. Note: keep [email protected] in CC.
Meltwater Explore Platform
Media Monitoring,
Social Listening,
Setting up email alerts,
Slack/Team Integrations,
etc.
Media Relations Platform
Search for sources and contacts,
Create media lists,
Create outreach templates,
Send releases,
etc.
Get Started with Training
We recommend the following training schedule to ensure you are getting the most value from Meltwater.
-
Training has been organized into sections. We recommend starting with the first section below and working your way down.
-
Each course is less than 60 minutes and video based.
-
Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.
1. Social Listening
Explore Courses
-
Social Listening with Explore: Foundations
Course4.9 average rating (7 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the fundamentals of using Meltwater Explore, a social listening platform.
Free
-
Social Listening with Explore: Advanced
Course5.0 average rating (2 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the advanced use cases of using Meltwater Explore a social listening platform.
Free
-
Creating Searches with Boolean: Foundations
Course5.0 average rating (12 reviews)This course will cover the foundations of Boolean creation to help you increase the accuracy of your search results in the Meltwater Platform.
Free
-
Creating Searches with Boolean: Advanced
Course5.0 average rating (2 reviews)This course will cover advanced operators of Boolean to help you find the most relevant documents using sources and content type.
Free
2. Media Monitoring
Explore Courses
-
Media Monitoring with Explore: Foundations
Course5.0 average rating (9 reviews)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This product certification will teach users how to create searches, monitor content, and share reports with stakeholders.
Free
-
Media Monitoring with Explore: Advanced
Course5.0 average rating (1 review)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This course will teach users how to advance their monitoring to discover deeper insights about their earned media.
Free
-
.png)
Creating Analyze Dashboards for Reporting
Course5.0 average rating (4 reviews)This course will cover how to create custom dashboards that align with your business goals.
Free
Boolean Search Guide
A complete list of all the search operators you can use when building queries.
3. Media Relations
Meltwater PR Training Course
Find your training workshop videos below:
Additional Resources
Meltwater Status Update
Meltwater Relations Upload Template
For Media Relations when importing contacts, Download template for countries using decimal point "." (e.g US, UK, Australia, Mainland China).
Meltwater Relations Upload Template
For Media Relations when importing contacts, Download template for countries using decimal comma "," (e.g Germany, France, Nordics).
Have you experienced mCommunity
Become a #FriendsWithInsights
We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.
