Welcome Audible GmbH
This page is designed for all Meltwater users across Audible GmbH to ensure a value-added partnership that provides access to product log ins and one-stop-shop for everything Meltwater learning.
Meltwater Account Team
Points of Contact
Meltwater Account Team
Points of Contact
Support Resources
[email protected]
Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
24/7 in App live chat
Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute
Product Access
For Product Access, please reach out to your account rep, Birte, via email at [email protected].
Meltwater Platform
Media Monitoring,
Newsletters,
Setting up email alerts,
Slack/Team Integrations,
etc.
Get Started with Training
We recommend the following training schedule to ensure you are getting the most value from Meltwater
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Training has been organized into sections. We recommend starting with the first section below and working your way down.
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Each course is less than 30 minutes and video based.
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Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.
Media Monitoring
Explore Courses
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Media Monitoring with Explore: Foundations
Course5.0 average rating (9 reviews)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This product certification will teach users how to create searches, monitor content, and share reports with stakeholders.
Free
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Media Monitoring with Explore: Advanced
Course5.0 average rating (1 review)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This course will teach users how to advance their monitoring to discover deeper insights about their earned media.
Free
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Crisis & Risk Management with Meltwater
CourseCrisis & risk management is critical part of media monitoring. Learn how to use the Meltwater platform as part of your strategy.
Free
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Competitive Benchmarking & Analysis with Meltwater
Course4.5 average rating (2 reviews)This course will teach you the benefits of competitive benchmarking, how to setup Meltwater to enable competitive benchmarking, and how to analyze and share benchmarking insights across your organization.
Free
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Creating Searches with Boolean: Foundations
Course5.0 average rating (12 reviews)This course will cover the foundations of Boolean creation to help you increase the accuracy of your search results in the Meltwater Platform.
Free
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Creating Searches with Boolean: Advanced
Course5.0 average rating (2 reviews)This course will cover advanced operators of Boolean to help you find the most relevant documents using sources and content type.
Free
Boolean Search Guide
A complete list of all the search operators you can use when building queries.
Additional Resources
Onboarding Guide
Check out the onboarding document linked below for the MP team. Onb
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