Welcome University of Sydney
This page is designed for all University of Sydney Meltwater users to ensure a value-added partnership that provides access to product logins and a one-stop-shop for everything Meltwater learning.
Meltwater Account Team
Points of Contact
Meltwater Account Team
Points of Contact
Meltwater Account Team
Points of Contact
Premium Support Point of Contact
Support Resources
[email protected]
Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
24/7 in App live chat
Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute
Product Logins
For Product Access, please reach out to either Clare Masters ([email protected]) or Account Director ([email protected]) with your request.
Meltwater Platform
Media Monitoring,
Social Listening,
Real time alerts,
Newsletters,
Media Relations,
Setting up email alerts,
Slack/Team Integrations,
etc.
Get Started with Training
We recommend the following training schedule to ensure you are getting the most value from Meltwater
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Training has been organized into sections. We recommend starting with the first section below and working your way down.
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Each course is less than 60 minutes and video based.
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Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.
1. Media Monitoring
Explore Courses
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Media Monitoring with Explore: Foundations
Course5.0 average rating (9 reviews)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This product certification will teach users how to create searches, monitor content, and share reports with stakeholders.
Free
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Media Monitoring with Explore: Foundations
Course5.0 average rating (9 reviews)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This product certification will teach users how to create searches, monitor content, and share reports with stakeholders.
Free
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Creating Analyze Dashboards for Reporting
Course5.0 average rating (4 reviews)This course will cover how to create custom dashboards that align with your business goals.
Free
2. Social Listening
Explore Courses
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Social Listening with Explore: Foundations
Course4.9 average rating (7 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the fundamentals of using Meltwater Explore, a social listening platform.
Free
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Social Listening with Explore: Advanced
Course5.0 average rating (2 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the advanced use cases of using Meltwater Explore a social listening platform.
Free
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Creating Searches with Boolean: Foundations
Course5.0 average rating (12 reviews)This course will cover the foundations of Boolean creation to help you increase the accuracy of your search results in the Meltwater Platform.
Free
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Creating Searches with Boolean: Advanced
Course5.0 average rating (2 reviews)This course will cover advanced operators of Boolean to help you find the most relevant documents using sources and content type.
Free
Boolean Search Guide
A complete list of all the search operators you can use when building queries.
3. Media Relations
Meltwater PR Training Course
Find your Product Category training workshops below:
Additional Resources
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