Subscription Capabilities

  • Media Monitoring & Social Listening

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Social Engagement

    Scheduling and publishing social posts and community management within earned media channels.

  • Premium Support

    Premium Support helps Suncor's team members get up to speed faster and keep connecting them to deeper insights & maximizing value through our timely, expert led, customer centric support.

Meltwater Account Team

Points of Contact

Timezone: Eastern Standard Time

Deo Gratias Madingu

Client Success Executive

Meltwater Account Team

Points of Contact

Timezone: Eastern Standard Time

Aymeric Lamblin

Account Executive

Meltwater Account Team

Points of Contact

Timezone: Central Standard Time

Victoria Leitner

Client Success Specialist

Support Resources

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.

[email protected]

Purpose: This is for strategic questions. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask. Some requests may require additional resources where we'll need to coordinate internally.

Product Logins

For Product Access, please reach out to [email protected] with your request.

Meltwater Platform

Media Monitoring, Social Listening, Setting up email alerts, Reporting, Engage, Newsletters, Slack/Team Integrations, etc.

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 30 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Recommended Training Courses

We recommend the following courses:

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Additional Resources

Meltwater Explore Training Session Part I

Meltwater Explore Training Session Part II

Meltwater Engage Training Session 



Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users. All users can also visit the job board that lists open positions that require Meltwater skills.