Subscription Capabilities

  • Media Monitoring

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Reporting Dashboards

    Access to custom reporting & scoring dashboards for International Tracking, Executive Tracking, and Risk Matrix.

  • Newsletter

    Real-time alerts from social and traditional media.

Meltwater Account Team

Points of Contact

EST

Danielle Lagman

Sr. Client Success Executive

Meltwater Account Team

Points of Contact

PST

Brier Casey

Premium Support Program Manager

Meltwater Account Team

Points of Contact

EST

Cameron Sarch

Client Support Specialist

Support Resources

[email protected]

This is the best way to contact your account team - Brier, Cameron and Danielle. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask.

[email protected]

This is primarily for requests such as: Technical questions related to platform, data content questions (i.e. inquiry about data tracking for a specific site, or concern about content potentially missing), Requesting new alerts or edits to existing alerts - Typical response time is within 30 minutes of initial inquiry.

24/7 in App live chat

This is for product/platform questions and quick requests on the platform. Typical response time is about 1 minute.

Product Logins

Please contact [email protected] if you need access to the Meltwater platform.

Platform Support Resources

Searches


Alerts


Digest Reports

  • Getting Started with Digests
  • If you would like to support setting up a digest report, please email [email protected] with these details:
    • Desired cadence (daily, hourly, or weekly?)
      • If daily, time preference?
      • If weekly, day and time preference?
    • Search names to include (content)
    • Digest recipient(s)
  • Reminder: only Meltwater platform users can receive digest reports.


Newsletters


Analyze

Custom Reports

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 30 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Live Training Videos

Additional Resources

Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users. All users can also visit the job board that lists open positions that require Meltwater skills.