Welcome Radisson Hotel Group
This page is designed for all Radisson Hotel Group Meltwater users to ensure a value-added partnership that provides access to product logins and a one-stop-shop for everything Meltwater learning.
Meltwater Account Team
Points of Contact
Meltwater Account Team
Points of Contact
Meltwater Account Team
Points of Contact
Support Resources
[email protected]
Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
24/7 in App live chat
Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
Product Logins
Meltwater Platform
Social Listening,
Reporting,
Analytics,
Setting up email alerts,
Slack/Team Integrations,
etc.
Influencer Management
Social Influencer identification, vetting, activation, and campaign management with analytics at the core.
Get Started with Training
We recommend the following training schedule to ensure you are getting the most value from Meltwater.
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Training has been organized into sections. We recommend starting with the first section below and working your way down.
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Each course is less than 60 minutes and video based.
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Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.
Social Listening
Explore Courses
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Social Listening with Explore: Foundations
Course4.9 average rating (7 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the fundamentals of using Meltwater Explore, a social listening platform.
Free
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Social Listening with Explore: Advanced
Course5.0 average rating (2 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the advanced use cases of using Meltwater Explore a social listening platform.
Free
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Creating Searches with Boolean: Foundations
Course5.0 average rating (12 reviews)This course will cover the foundations of Boolean creation to help you increase the accuracy of your search results in the Meltwater Platform.
Free
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Creating Searches with Boolean: Advanced
Course5.0 average rating (2 reviews)This course will cover advanced operators of Boolean to help you find the most relevant documents using sources and content type.
Free
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Creating Analyze Dashboards for Reporting
Course5.0 average rating (4 reviews)This course will cover how to create custom dashboards that align with your business goals.
Free
Boolean Search Guide
A complete list of all the search operators you can use when building queries.
Influencer Marketing
Klear Courses
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Influencer Marketing with Meltwater (Klear): Foundations
Course5.0 average rating (3 reviews)This product certification teaches users how to use Meltwater's influencer marketing platform, Klear. Learn how to discover, recruit, and vet new creators, and manage and measure your campaigns.
Free
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[ARCHIVED] Influencer Marketing with Meltwater (Klear): Advanced V.1
Course4.0 average rating (1 review)This course will teach you how to use the advanced features of Social Influencers (Klear). Learn about recruiting, managing contracts and payments, integrations, custom scoring, and workspaces.
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Influencer Marketing Certification
Course4.8 average rating (40 reviews)This industry certification will teach users how to develop an influencer marketing strategy, design a campaign, manage and analyze an influencer marketing campaign.
Free
Klear New User Guide
Learn how to successfully use Klear to support your influencer marketing goals.
Klear Onboarding Recordings
Campaign Set Up
Social Listening Onboarding Recordings
Analyze Training
Additional Resources
Have you experienced mCommunity
Become a #FriendsWithInsights
We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.
All users can also visit the job board that lists open positions that require Meltwater skills.
Looking for product training videos?
Check out our @MeltwaterLearn YouTube channel. You will find product training videos broken down by product type, customer stories, product updates and more!
