Subscription Capabilities

  • Media Monitoring & Social Listening

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Social Engagement

    Scheduling and publishing social posts and community management within earned media channels.

  • Live Media Alerts

    Real time alerts from social and traditional media.

Meltwater Account Team

Account Team

Time Zone: EST

Callie Slominski

Senior Enterprise Global Client Success Executive

Meltwater Account Team

Account Team

Time Zone: EST

Maureen Essien

Program Manager Premium Support

Meltwater Account Team

Account Team

Time Zone: EST

Henry Bremhorst

Senior Global Enterprise Account Director

Meltwater Account Team

Account Team

Time Zone: EST

Brian Tuohy

NAM Client Success Specialist

Meltwater Account Team

Account Team

Time Zone: BST

Gerard Murphy

EMEA Client Success Specialist

Meltwater Account Team

Account Team

Time Zone: JST

Chihiro Saito

APAC Client Success Specialist

Support Resources

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
Email: [email protected]

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
Live Chat within Platform

[email protected]

Purpose: This is for requests such as consultation around best practices or KPIs, new user onboardings, and set up of new searches and dashboards. All members of your account and support team will receive this email and you can except a response within 24 hours for the relevant person.
Email: [email protected]

Product Login

Meltwater Platform

Media Monitoring, Social Listening, Social Engagement, Setting up email alerts, Reporting, Slack/Team Integrations, etc.
Meltwater Login

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater.

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 60 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Get Guide

Additional Resources

Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users. All users can also visit the job board that lists open positions that require Meltwater skills.
Join the conversation