Subscription Capabilities

  • News & Social Listening

    Keyword listening across earned media channels for whatever topics you care about.

  • Reporting Dashboards

    Access to custom reporting & scoring dashboards for International Tracking, Executive Tracking, and Risk Matrix.

  • Newsletter

    Select a curated selection of articles, which can be customized and shared with key internal or external stakeholders.

Meltwater Account Team

Account Team

Nicole Tinker

Enterprise Account Manager

Meltwater Account Team

Account Team

Ryan Oberst

Sr Enterprise Corporate Sales

Meltwater Account Team

Account Team

Kasey Mansfield

Premium Support Program Manager

Support Resources

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
Email: [email protected]

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
Live Chat within Platform

[email protected]

Purpose: This is the best way to contact your account team. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask.
Email: [email protected]

Product Login

For product access please email [email protected].

Meltwater Platform

Explore Unlimited, Worldwide Media Contacts, Global Print, Global Broadcast, Canadian Premium Content, Curated Newsletter, Bloomberg, Premium Support etc.
Meltwater Login

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater.

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 60 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Get Guide

Brand Monitoring Tool Kit

A step by step guide to getting started in Meltwater and creating your first Brand Search.

Get Tool Kit

Additional Resources

Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users. All users can also visit the job board that lists open positions that require Meltwater skills.
Join the conversation