Subscription Capabilities

  • Media Monitoring

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Social Engagement

    Scheduling and publishing social posts and community manangement within earned media channels.

  • Newsletter

    Select a curated selection of articles, which can be customized and shared with key internal or external stakeholders.

Accounts Team

Points of Contact

Stefan Mac Ferran
Stefan Mac Ferran

Client Success Executive

[email protected]
Paris, France

Aline Nseir
Aline Nseir

Sr. Client Success Specialist

[email protected]
Paris, France

Whitney Shackleton
Whitney Shackleton

Premium Support Program Manager

[email protected]
Johannesburg, South Africa

Support Resources

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
Email: [email protected]

[email protected]

Purpose: This is for strategic questions. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask. Some request may require additional resources where we'll need to coordinate internally.
Email: [email protected]

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
Live Chat within Platform

Product Logins

For Product Access, please reach out to [email protected] with your request.

Meltwater Platform

Media Monitoring, Newsletters, PR Insight Reports, Social Media Management, Setting up real time alerts, Slack/Team Integrations, etc.
Meltwater Login

Live Training

Explore

Sign up for a live training session hosted by one of our product experts. Select the day and time that works best for you through the link below.
Live Training

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 30 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

1. Media Monitoring

Explore Courses

2. Social Engagement

Engage Courses

Additional Resources

Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.
Check it out

Meltwater Blog

Check out the latest Meltwater Blog posts. You can view topics such as how to create a PR Strategy and the best Social Media Monitoring Tools.
Check it out

Meltwater Events

Explore our upcoming live events, webinars, expos, and other types of in-person or online sessions.
Check it out