Welcome Aramco
This page is designed for all Aramco Meltwater users to ensure a value-added partnership that provides access to product logins and a one-stop-shop for everything Meltwater learning.
Meltwater Account Team
Points of Contact
Meltwater Account Team
Points of Contact
Meltwater Account Team
Points of Contact
Support Resources
[email protected]
Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
24/7 in App live chat
Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute
[email protected]
Purpose: This is for strategic questions. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask. Some request may require additional resources where we'll need to coordinate internally.
Product Logins
For Product Access, please reach out to TBD with your request.
Meltwater Platform
Media Monitoring,
Social Listening,
Media Relations,
Newsletters,
Setting up email alerts,
Slack/Team Integrations,
etc.
Reporting Dashboards
Access to custom reporting & scoring dashboards for International (Geo) Tracking, Executive Tracking, and Risk Matrix.
Get Started with Training
We recommend the following training schedule to ensure you are getting the most value from Meltwater.
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Training has been organized into sections. We recommend starting with the first section below and working your way down.
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Each course is less than 60 minutes and video based.
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Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.
Media Monitoring
Complete the following media monitoring certifications to understand how to use the Meltwater Explore product.
Boolean Search Guide
A complete list of all the search operators you can use when building queries.
Crisis & Risk Management
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Creating Boolean for Crisis & Risk Management
Course5.0 average rating (1 review)This course will cover how to approach Boolean and search creation for Crisis & Risk Management, including downloadable resources to help you create searches.
Free
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Crisis & Risk Management with Meltwater
CourseCrisis & risk management is critical part of media monitoring. Learn how to use the Meltwater platform as part of your strategy.
Free
Training Videos
Aramco Onboarding
Personal Platform Onboarding Link
Personal Platform Onboarding Link
Additional Resources
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