Subscription Capabilities

  • Media Monitoring

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Live Media Alerts

    Real time alerts from social and traditional media.

  • Reporting Dashboards

    Access to custom reporting & scoring dashboards for International Tracking, Executive Tracking, and Risk Matrix.

Meltwater Account Team

Points of Contact

Timezone: ET

Simon Broadway

Client Success Manager

Meltwater Account Team

Points of Contact

Timezone: ET

Emily Minno

Account Executive

Meltwater Account Team

Points of Contact

Timezone: CDT

Hannah Berkowitz

Premium Support Program Manager

Support Resources

[email protected]

Purpose: Technical questions related to the product, adding articles to the platform, updating current searches and dashboards or setting up alerts. Typical response time is within 30 minutes of initial inquiry.
Email: [email protected]

24/7 in App live chat

Purpose: Technical questions related to the product, adding articles to the platform, updating current searches and dashboards or setting up alerts. Typical response time is about 1 minute.
Live Chat within Platform

[email protected]

Purpose: This is for strategic questions, consultation and new account set-ups like searches and dashboard creation. Typical response time is within 24 hours depending on the ask. Some request may require additional resources where we'll need to coordinate internally.
Email: [email protected]

Product Logins

For Product Access, please reach out to [email protected] with your request.

Meltwater Platform

Media Monitoring, Newsletters, Audience Insight Reports, Setting up real time alerts, Reporting Dashboards, Slack/Team Integrations, etc.
Meltwater Login

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is between 20-45 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

1. Media Monitoring

Explore Courses

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Get Guide

Find your Product Category training workshos below:

Meltwater Introductory Session

  • Basic platform navigation
  • How to search for new keywords or search topics to monitor and report on
  • How to use daily reports & alerts
View Video
Shape

Media Team Training

  • Basic Platform Navigation
  • Explore - Searching for keywords and topics
  • Monitor - Utilising monitoring streams for ease of content review
  • Newsletter - How to edit newsletters and populate content
View Video
Shape

XXX Training

  • TBD
  • TBD
  • TBD
View Video
Shape

Additional Resources

Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.
Check it out