Subscription Capabilities

  • Influencer Management

    Social Influencer identification & vetting, activation & campaign management with analytics at the core.

  • Media Monitoring

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Media Relations

    Discover, vet, and engage with global media contacts for your story with advanced search capabilities and insights into their current pieces of work.

Points of Contact

Meltwater Account Team

Location: Amsterdam

Chelsea Nothard

Account Executive

Points of Contact

Meltwater Account Team

Location: Amsterdam

Yannick Kattenberg

Client Success Manager

Meltwater Premium Support Team

Location: London

Paul Davison

Klear Support Specialist

Meltwater Premium Support Team

Location: Dubai

Ahmed Abdelmahmoud

Enterprise Client Success Specialist

Support Resources

[email protected]

Purpose: Technical questions related to the product, adding articles to the platform, updating current searches and dashboards, setting up alerts, adding influencer information to the platform, exporting information and more. Typical response time is within 30 minutes of initial inquiry.
Email: [email protected]

Explore 24/7 in App chat

Purpose: Technical questions related to the product, adding articles to the platform, updating current searches and dashboards or setting up alerts. Typical response time is about 1 minute.
Live Chat within Platform

Klear 24/5 in App chat

Purpose: Technical questions related to the product, adding influencer information to the platform, exporting information and more. Typical response time is about 30 minutes. Please note Klear live chat support is available only available Monday - Friday.
Live Chat within Platform

[email protected]

Purpose: This is for strategic questions, consultation and new account set-ups like searches, dashboard creation, and new influencer campaigns. Typical response time is within 24 hours depending on the ask. Some request may require additional resources where we'll need to coordinate internally.
Email: [email protected]

Product Login

For product access, please email [email protected]. NOTE: Influencer Management Platform access - cc, [email protected]. For Meltwater Explore platform access - cc, [email protected].

Influencer Management

Social Influencer identification, vetting, activation, and campaign management with analytics at the core
Klear Login

Meltwater Explore Platform

Media Monitoring, Setting up real time alerts, Reporting Dashboards, Slack/Team Integrations, etc.
Meltwater Login

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is between 20-45 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Influencer Marketing Certification

Klear Courses

Klear New User Guide

Learn how to successfully use Klear to support your influencer marketing goals.

Get Guide

Media Monitoring Certification

Explore Courses

2023 Klear onboarding Recordings

Klear Influencer Platform Onboarding


Klear Training Session


Klear Influencer Training Session

Additional Resources

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We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.
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