Subscription Capabilities

  • Influencer Management

    Social Influencer identification & vetting, activation & campaign management with analytics at the core.

Meltwater Account Team

Points of Contact

Timezone: Central Standard Time

Julie Morrissey

Sr. Enterprise Client Success Executive

Meltwater Account Team

Points of Contact

Timezone: Eastern Standard Time

Mike Cinque

Sr. Enterprise Account Manager

Meltwater Account Team

Points of Contact

Timezone: Eastern Standard Time

Maria Serrano

Program Manager, Premium Support

Support Resources

[email protected]

Purpose: This is for strategic questions. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask. Some requests may require additional resources where we'll need to coordinate internally.
Email: [email protected]

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - As part of Premium Support, typical response time is within 30 minutes of initial inquiry.
Email: [email protected]

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. As part of Premium Support, typical response time is about 1 minute.
Live Chat within Platform

Product Logins

For Product Access, please reach out to [email protected] with your request.

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 30 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Recommended Training Courses

We recommend the following courses:

Additional Resources

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