Subscription Capabilities

  • Media Monitoring & Social Listening

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Social Engagement

    Scheduling and publishing social posts and community management within earned media channels.

  • Media Relations

    Discover, vet, and engage with global media contacts for your story with advanced search capabilities and insights into their current pieces of work.

Meltwater Account Team

Account Team

New York, New York, USA

Georgina Bitcon

Strategic Enterprise Account Manager

Meltwater Account Team

Account Team

Melbourne, Victoria, AUS

Catherine Innocenzi

Enterprise Client Success Executive

Meltwater Account Team

Account Team

Melbourne, Victoria, AUS

Rinni Chibber

Program Manager

Time Zone - SGT

Jannelle Leong

Implementation Manager

Support Resources

[email protected]

Purpose: This is the best way to contact your account team. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask.
Email: [email protected]

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
Live Chat within Platform

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
Email: [email protected]

Product Login

Please email your Premium Support Program Manager - Rinni Chibber [email protected].

Meltwater Platform

Media Monitoring, Social Listening, Setting up email alerts, Reporting, Media Relations, Social Management, Newsletters, Slack/Team Integrations, etc.
Meltwater Login

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater.

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 60 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

General Media Monitoring & AI Prompt Writing

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Get Guide

Social Media Management

Brand Monitoring Tool Kit

A step by step guide to getting started in Meltwater and creating your first Brand Search.

Get Tool Kit

Dashboarding & Reporting

Additional Resources

Q&A Sessions

Session 1

Live Q&A to troubleshoot, clarify, and Explore use cases (Tuesday, June 24th).


Session 2

Follow-up session to deep dive into additional platform questions (Thursday, June 26th).


Platform Trainings

Media Monitoring

Learn how to track media coverage, set alerts, and monitor sentiment (Friday, June 6th).

 

Media Relations Monitoring and Reporting

Focused training on using Meltwater for PR and media outreach insights (Friday, June 13th).

 

Social Media Monitoring and Reporting

Understand how to monitor social platforms and generate insights (Friday, June 13th). 


Explore+

Advanced training + overview on custom reporting in Explore (Tuesday, June 17th).

 

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