Welcome Prudential
This page is designed for all Prudential Meltwater users to ensure a value-added partnership that provides access to product logins and a one-stop-shop for everything Meltwater learning.
Meltwater Account Team
Account Team
Meltwater Account Team
Account Team
Support Resources
[email protected]
Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
24/7 in App live chat
Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
[email protected]
Purpose: This is the best way to contact your account team. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask.
Product Login
For product access please fill out this Google Form: https://forms.gle/eqZivN6UoTuWx5aW7
Meltwater Platform
Social Listening,
Dashboard Reporting,
Social Media Management,
Setting up email alerts,
Slack/Team Integrations,
etc.
Get Started with Training
We recommend the following training schedule to ensure you are getting the most value from Meltwater.
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Training has been organized into sections. We recommend starting with the first section below and working your way down.
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Each course is less than 60 minutes and video based.
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Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.
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Media Monitoring with Explore: Core Learning Path
BundleTo earn your certificate, complete all 4 courses and pass the final exam. Prefer to go at your own pace? You can complete individual courses and earn a badge for each one—no exam required.
Free
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Crisis & Risk Management with Meltwater
CourseCrisis & risk management is critical part of media monitoring. Learn how to use the Meltwater platform as part of your strategy.
Free
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Creating Searches with Boolean: Foundations
Course5.0 average rating (14 reviews)This course will cover the foundations of Boolean creation to help you increase the accuracy of your search results in the Meltwater Platform.
Free
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Creating Searches with Boolean: Advanced
Course5.0 average rating (2 reviews)This course will cover advanced operators of Boolean to help you find the most relevant documents using sources and content type.
Free
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Creating Analyze Dashboards for Reporting
Course5.0 average rating (4 reviews)This course will cover how to create custom dashboards that align with your business goals.
Free
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Social Media Management with Meltwater Engage Learning Path
BundleTo earn your certificate, complete all 3 courses and pass the final exam. Prefer to go at your own pace? You can complete individual courses and earn a badge for each one—no exam required.
Free
Boolean Search Guide
A complete list of all the search operators you can use when building queries.
Brand Monitoring Tool Kit
A step by step guide to getting started in Meltwater and creating your first Brand Search.
Additional Resources
Have you experienced mCommunity
Become a #FriendsWithInsights
We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.
All users can also visit the job board that lists open positions that require Meltwater skills.
