Subscription Capabilities

  • Social Engagement

    Scheduling and publishing social posts and community management within earned media channels.

  • Media Monitoring + Social Listening

    Unlimited access to global monitoring and keyword listening across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Reporting Dashboards

    Access to custom reporting & scoring dashboards for International Tracking, Executive Tracking, and Risk Matrix.

Meltwater Account Team

Regional Points of Contact

EST Time Zone

Ben Kessler

Director of Government Solutions

Meltwater Account Team

Regional Points of Contact

EST Time Zone

Ryan Stephens

Deputy Director, Government Solutions

Meltwater Account Team

Regional Points of Contact

EST Time Zone

Mike Brennan

Enterprise Client Success Director

Global Points of Contact

EST (Toronto) Time Zone

Alexandra Zampino

Head of Curated Newsletters

Global Points of Contact

GST (Dubai) Time Zone

Leanne Arteen

Senior Customer Success Specialist

Global Points of Contact

CST (Chicago) Time Zone

Prachi Patel

Project Manager

Support Resources

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
Email: [email protected]

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute
Live Chat within Platform

Product Access

Product Log In

Meltwater Platform

Media Monitoring, Social Listening, Real time alerts, Newsletters, Social Engagement, Setting up email alerts, Slack/Team Integrations, etc.
Meltwater Login

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 60 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

1. Social Listening

Explore Courses

2. Media Monitoring

Explore Courses

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Get Guide

3. Social Media Management

Engage Courses

Find your Product Category training workshops below:

^text can be what you would like. Examples below - will need your videos + wording for each section if you would like for training videos to be included.

Basic Meltwater Introductory Session

  • Basic platform navigation
  • How to search for new keywords or search topics to monitor and report on
  • How to use daily reports & alerts
View Video
Shape

Corporate Communications

  • Ongoing brand monitoring and reporting
  • Crisis communications and instant alerting
  • JDA & James Dyson reporting & monitoring
View Video
Shape

Additional Resources

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