Subscription Capabilities

  • Media Monitoring

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Media Relations

    Discover, vet, and engage with global media contacts for your story with advanced search capabilities and insights into their current pieces of work.

  • Newsletters

    Select a curated selection of articles, which can be customized and shared with key internal or external stakeholders.

Meltwater Account Team

Account Team

Lucy Lawton

Account Executive

Meltwater Account Team

Account Team

Catherine Innocenzi

Client Success Executive

Meltwater Account Team

Account Team

Rinni Chibber

Program Manager

Support Resources

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
Email: [email protected]

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
Live Chat within Platform

[email protected]

Purpose: This is for ANZ Bank–specific requests, escalations, or account matters requiring direct coordination with the ANZ Meltwater team. Typical response time is within the same business day.
Email: [email protected]

Product Login

Please email your Premium Support Program Manager - Rinni Chibber [email protected].

Meltwater Platform

Media Monitoring, Social Listening, Setting up email alerts, Reporting, Media Relations, Newsletters, Slack/Team Integrations, etc.
Meltwater Login

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater.

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 60 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Explore Courses

Media Monitoring and Social Listening

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Get Guide

Media Relations & Newsletter Courses

Brand Monitoring Tool Kit

A step by step guide to getting started in Meltwater and creating your first Brand Search.

Get Tool Kit

Dashboard Flow – ANZ Reporting Setup

Access Dashboards

Nuno CEO Analysis Dashboard

Executive ANZ Brand Dashboard


Steps:

1. In dashboard link, set the date range (top right).

2. (Optional) Copy in a MIRA AI summary from a second open MIRA tab into your text box widget.

 3. → To edit: click the cog icon (top right of text widget), paste text, and Save.

4. Export in desired format via Share (top right).


Topic, Issues & Crisis Template (To duplicate through Analyze)

Steps:

1. Ensure relevant search(s) is built first in Explore

2. You can create a new keyword search, duplicate an existing one, or request one through MIRA.

3. In Analyze, duplicate the template (click the two-paper icon).

4. Update the report name (top left).

5. Edit inputs with your new search (top right).

6. Set date range (top right).

7. (Optional) Copy a MIRA AI summary into the text box widget.

8. Export in desired format via Share (top right).



MIRA STUDIOS

1. MIRA Prompts in the platform

2. Access prompt library sheet: MIRA Prompt library 


Training Resources

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We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users. All users can also visit the job board that lists open positions that require Meltwater skills.
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