This site is your dedicated space to learn how to make the most out of the Department of Health and Aged Care’s Meltwater service. It is designed for, and available to, all Meltwater users across the Department - by logging in you will have access to a one-stop-shop for everything Meltwater learning.

Meltwater is a media intelligence tool that will allow you to have unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

Subscription Capabilities

  • Media Monitoring

  • Social Listening

  • Live Media Alerts

Meltwater Account Team

Your Points of Contact

Sangita has extensive experience working across the Australian Government. As your Account Director, she understands the value of working with you on an individual basis to ensure you gain the most from the service, and can advise on strategy, crisis management, reporting and overall media management. Sangita works closely with her Meltwater team to ensure the service runs smoothly, feedback is acted upon, and you have the tools you need to do your job effectively.

Sangita Rajandran

Account Director

Product Login Links

User Registration

Do you need a login for the Meltwater Product? If so, complete this form and you will receive it shortly.

Meltwater Platform

Keyword listening and analytics across earned social media channels for whatever topics you care about

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 30 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Additional Resources

Meltwater Blog

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