Welcome Alcon!
This page is designed for all Alcon Meltwater users to ensure a value-added partnership that provides access to product logins and a one-stop-shop for everything Meltwater learning. We welcome your feedback!
Meltwater Account Team
Account Team
Meltwater Account Team
Account Team
Meltwater Account Team
Account Team
Support Resources
Product Help
Purpose: This is primarily for requests such as: Technical questions related to product New Search Set Up (keywords, sources, content) New Dashboard(s) Alerts - Typical response time is within 30 minutes of initial inquiry.
24/7 in App LIVE Chat
Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute. Help is on the top bar and the CHAT is bottom right.
Strategic Help
Purpose: This is for strategic questions. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask. Some requests may require additional resources where we'll need to coordinate internally.
Alcon Meltwater Intake Form
Purpose: This intake form is to be submitted to Meltwater for new search requests, filters, dashboards, alerts and digests reports.
Please make a copy, fill out the form, then submit to [email protected] and [email protected] {Record your answers in a different color}
RECENT ALCON MELTWATER TRAINING SESSION VIDEOS
Alcon x Meltwater Onboarding [Option 1] - March 12, 2025
Alcon x Meltwater Onboarding [Option 2] - March 13, 2025
Alcon Meltwater APAC Onboarding - March 9, 2025
Alcon Owned Account Training - May 29, 2025
Alcon Seatholder Training - April 30, 2025
Alcon Recall Ad Hoc Search, Alert & Dashboard Session - May 21, 2025
TRAINING ACADEMY TRAINING
Quickly learn Meltwater with the Meltwater Academy. These selfpaced courses generally take under 30 minutes. Login with your Meltwater credentials.
Certification Level I: Social Listening with Meltwater
This certificate demonstrates foundational knowledge of social listening with Meltwater. Skills include: creating Boolean searches, monitoring your brand, and researching social media conversations.
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Certification Level I: Social Listening with Meltwater
BundleThis certificate demonstrates foundational knowledge of social listening with Meltwater. Skills include: creating Boolean searches, monitoring your brand, and researching social media conversations.
Free
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Media Monitoring with Explore: Foundations
Course5.0 average rating (9 reviews)Media monitoring enables PR professionals to track earned mentions and measure their efforts. This product certification will teach users how to create searches, monitor content, and share reports with stakeholders.
Free
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Creating Searches with Boolean: Foundations
Course5.0 average rating (12 reviews)This course will cover the foundations of Boolean creation to help you increase the accuracy of your search results in the Meltwater Platform.
Free
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Media Monitoring with Meltwater: Level I Exam
Course4.5 average rating (4 reviews)Free
Certification Level II: Social Listening with Meltwater
This certificate demonstrates advanced knowledge of social listening with Meltwater. Skills include: using advanced Boolean operators, monitoring for influential mentions, and benchmarking your brand.
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Certification Level II: Social Listening with Meltwater
BundleThis certificate demonstrates advanced knowledge of social listening with Meltwater. Skills include: using advanced Boolean operators, monitoring for influential mentions, and benchmarking your brand.
Free
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Social Listening with Explore: Advanced
Course5.0 average rating (2 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the advanced use cases of using Meltwater Explore a social listening platform.
Free
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Creating Searches with Boolean: Advanced
Course5.0 average rating (2 reviews)This course will cover advanced operators of Boolean to help you find the most relevant documents using sources and content type.
Free
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Creating Analyze Dashboards for Reporting
Course5.0 average rating (4 reviews)This course will cover how to create custom dashboards that align with your business goals.
Free
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Social Listening with Meltwater: Level II Exam
CourseSocial Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the fundamentals of using Meltwater Explore a social listening platform.
Free
Have you experienced mCommunity
Become a #FriendsWithInsights
We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.
All users can also visit the job board that lists open positions that require Meltwater skills.
mCommunity Upcoming Events
Meltwater Academy Upcoming Events Calendar
If you miss an event we have your back! Explore our Video Vault.
Watch past Product and Industry Workshops, catch up on missed sessions, and stay ahead with the latest insights. Your go-to hub for all training videos, right here on mCommunity.
Additional Resources
Boolean Search Guide
A complete list of all the search operators you can use when building queries.
Brand Monitoring Tool Kit
A step by step guide to getting started in Meltwater and creating your first Brand Search.