Subscription Capabilities

  • Social Listening

    Keyword listening across earned media channels for whatever topics you care abo

  • Reporting Dashboards

    Access to custom reporting & scoring dashboards for International Tracking, Executive Tracking, and Risk Matrix.

  • Consumer Insights + Media Intelligence

    Keyword listening and analytics across earned media channels for whatever topics you care about globally and in real-time.

Accounts Team

Points of Contact

Richard Abbott
Richard Abbott

Account Manager

Jonathon Palmer
Jonathon Palmer

Client Success Executive

Meltwater Support Resources

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
Email: [email protected]

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
Live Chat within Platform

[email protected]

Purpose: This is for strategic questions. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask. Some request may require additional resources where we'll need to coordinate internally.
Email: [email protected]

Unilever Resources

Onboarding Plan

Access the Unilever onboarding plan below.
Coming Soon

Unilever Kick-Starter Training

Access all previously recorded Unilever training sessions below.
Coming Soon

How To Guides

FAQs

Product Logins

If you're a new user interested in joining the platform, please reach out to [email protected]; [email protected]; and [email protected] directly for approval.

Meltwater Platform

Media Monitoring, Social Listening, Setting up email alerts, Reporting, Consumer Insights (Radarly), Slack/Team Integrations, etc.
Meltwater Login

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Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users. All users can also visit the job board that lists open positions that require Meltwater skills.
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Meltwater Blog

Check out the latest Meltwater Blog posts. You can view topics such as how to create a PR Strategy and the best Social Media Monitoring Tools.
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Meltwater Events

Explore our upcoming live events, webinars, expos, and other types of in-person or online sessions.
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