Subscription Capabilities

  • Media Monitoring

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Media Relations

    Discover, vet, and engage with global media contacts for your story with advanced search capabilities and insights into their current pieces of work.

  • Reporting Dashboards

    Access to custom reporting & scoring dashboards for International Tracking, Executive Tracking, and Risk Matrix

Global Meltwater Account Team

AMERICAS Meltwater Account Team

Anne-Frederic Duval
Anne-Frederic Duval

[email protected]
Sr Enterprise Client Success Executive

Brier Casey
Brier Casey

[email protected]
Sr Premium Support Program Manager

Brian Tuohy
Brian Tuohy

[email protected]
Sr Client Services Analyst

Support Resources

[email protected]

Purpose: This is for strategic questions. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask. Some requests may require additional resources where we'll need to coordinate internally.
Email: [email protected]

[email protected]

Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - As part of Premium Support, typical response time is within 30 minutes of initial inquiry.
Email: [email protected]

24/7 in App live chat

Purpose: This is for product questions and requests in the platform. As part of Premium Support, typical response time is about 1 minute.
Live Chat within Platform

Product Logins

Meltwater Platform

Media Monitoring, Media Relations, Slack/Team Integrations, etc.
Meltwater Login

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 30 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Recommended Training Courses

We recommend the following courses:

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Get Guide

Brand Monitoring Tool Kit

A step by step guide to getting started in Meltwater and creating your first Brand Search.

Get Tool Kit

Additional Resources

Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users. All users can also visit the job board that lists open positions that require Meltwater skills.
Join the conversation