Subscription Capabilities

  • Media Monitoring + Social Listening

    Unlimited keywords tracking across Global Online, Social Media and Traditional Media (Radio, Tv, and Print) in Africa. Listening based on keywords, for any topic of choice, including Brand, Shows, Competitors and Industry News.

  • Social Media Engagement

    Plan and publish content to your Owned social channels, Leverage social listening to monitor how your audience is responding to your content & tweak messaging as needed, Analyze the performance of your Owned social channels across key KPIs & digestible insights.

  • Curated Media Analysis

    Analyze your earned media, discover insights, and create presentation-ready reports for stakeholders.

Accounts Team

Points of Contact

Elna Coetzee
Elna Coetzee

Enterprise Account Director

[email protected]
+27 (0)83 646 8728

Alison Jackson
Alison Jackson

Enterprise Account Executive

[email protected]
+44 7376 743931

Sam Zylstra
Sam Zylstra

Client Success Specialist

[email protected]
+27 (0)71 680 0210

Resources

[email protected]

This is primarily for requests such as technical questions related to a product, new Search Set Up (keywords, sources, content), new Dashboard(s) and Alerts. Typical response time is within 30 minutes of initial inquiry.
Email: [email protected]

24/7 in App live chat

This is for product questions and requests in the platform. Typical response time is about 1 minute.
Live Chat within Platform

Calendar Link

Calendars for all channels to update with shows, campaigns and any other searches to be tracked.
Open Calendar

MCG Reporting

MAH Reporting

Showmax Reporting

New User?

If you're a new user interested in joining the platform, please complete the New User Google Form below. After you submit your information, we will review your request and notify you once it has been approved.
New user form

Product Log In

Meltwater Platform

Media Monitoring, Social Listening, Ad-hoc News/Social Searching, Social Engagement, Setting up email alerts, Reporting, etc.
Meltwater Login

Live Training

Explore

Sign up for a live training session hosted by one of our product experts. Select the day and time that works best for you through the link below.
Live Training

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 60 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Training Courses

Have you experienced mCommunity?

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.
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Meltwater Blog

Check out the latest Meltwater Blog posts. You can view topics such as how to create a PR Strategy and the best Social Media Monitoring Tools.
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Meltwater Events

Explore our upcoming live events, webinars, expos, and other types of in-person or online sessions.
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