Globe Telecom
This page is designed for all Globe Telecom Meltwater users to ensure a value-added partnership that provides access to product logins and a one-stop-shop for everything Meltwater learning.
Meltwater Account Team
Account Team
Meltwater Account Team
Account Team
Meltwater Account Team
Account Team
Support Resources
[email protected]
Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
24/7 in App live chat
Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
Product Login
Email the account team [email protected], [email protected]
Meltwater Platform
Media Monitoring,
Social Listening,
Dashboard Reporting,
Setting up email alerts,
Slack/Team Integrations,
etc.
Radarly
Consumer Insights
Get Started with Training
We recommend the following training schedule to ensure you are getting the most value from Meltwater.
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Training has been organized into sections. We recommend starting with the first section below and working your way down.
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Each course is less than 60 minutes and video based.
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Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.
1. Compulsory Certifications
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Certification Level I: Social Listening with Meltwater
BundleThis certificate demonstrates foundational knowledge of social listening with Meltwater. Skills include: creating Boolean searches, monitoring your brand, and researching social media conversations.
Free
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Certification Level II: Social Listening with Meltwater
BundleThis certificate demonstrates advanced knowledge of social listening with Meltwater. Skills include: using advanced Boolean operators, monitoring for influential mentions, and benchmarking your brand.
Free
2. Social Listening
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Social Listening with Explore: Foundations
Course4.9 average rating (7 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the fundamentals of using Meltwater Explore, a social listening platform.
Free
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Social Listening with Explore: Advanced
Course5.0 average rating (2 reviews)Social Listening enables companies to monitor their brand, conduct competitor analysis, and market research. This product certification will teach users the advanced use cases of using Meltwater Explore a social listening platform.
Free
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Creating Searches with Boolean: Foundations
Course5.0 average rating (12 reviews)This course will cover the foundations of Boolean creation to help you increase the accuracy of your search results in the Meltwater Platform.
Free
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Creating Searches with Boolean: Advanced
Course5.0 average rating (2 reviews)This course will cover advanced operators of Boolean to help you find the most relevant documents using sources and content type.
Free
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Creating Analyze Dashboards for Reporting
Course5.0 average rating (4 reviews)This course will cover how to create custom dashboards that align with your business goals.
Free
Boolean Search Guide
A complete list of all the search operators you can use when building queries.
3. Consumer Insights, Radarly
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Benchmarking with Radarly: Foundations
CourseThis course will guide you through a concrete social intelligence use case: how to do benchmarking with Radarly.
Free
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Campaign Tracking with Radarly: Foundations
CourseThis course will guide you through a concrete Social Intelligence use case: how to track the performance of a social media campaign, event or product launch.
Free
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Influencer Monitoring with Radarly: Foundations
CourseThis course will guide you through a concrete Social Intelligence use case: how to monitor influencers with Radarly.
Free
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Listening to Engage with Radarly: Foundations
CourseThis course will guide you through a concrete Social Intelligence use case: how to listen to engage with Radarly.
Free
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Query Design Basics with Radarly: Foundations
Course5.0 average rating (1 review)This course will guide you through building queries for any topic and finding the results in Radarly.
Free
Series #1: Basic - Foundation & Booleans
Series #2: Metrics- Media Mileage & ROI
Additional Resources
Have you experienced mCommunity
Become a #FriendsWithInsights
We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.
All users can also visit the job board that lists open positions that require Meltwater skills.
