Welcome Gemba
This page is designed for all Gemba Meltwater users to ensure a value-added partnership that provides access to product logins and a one-stop-shop for everything Meltwater learning.
Meltwater Account Team
Points of Contact
Meltwater Account Team
Points of Contact
Support Resources
[email protected]
Purpose: This is primarily for requests such as: Technical questions related to product I New Search Set Up (keywords, sources, content) I New Dashboard(s) I Alerts - Typical response time is within 30 minutes of initial inquiry.
24/7 in App live chat
Purpose: This is for product questions and requests in the platform. Typical response time is about 1 minute.
[email protected]
Purpose: This is for requests such as consultation around best practices or KPIs, new user onboardings, and set up of new searches and dashboards. All members of your account and support team will receive this email and you can except a response within 24 hours for the relevant person.
Product Logins
Please email [email protected] for access.
Consumer Insights (Radarly)
Consumer Insights: Advanced Social Listening & Analytics, Insight Pages
Get Started with Training
We recommend the following training schedule to ensure you are getting the most value from Meltwater
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Training has been organized into sections. We recommend starting with the first section below and working your way down.
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Each course is less than 30 minutes and video based.
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Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.
Recommended Training Courses
We recommend the following courses:
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Benchmarking with Radarly: Foundations
CourseThis course will guide you through a concrete social intelligence use case: how to do benchmarking with Radarly.
Free
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Campaign Tracking with Radarly: Foundations
CourseThis course will guide you through a concrete Social Intelligence use case: how to track the performance of a social media campaign, event or product launch.
Free
Boolean Search Guide
A complete list of all the search operators you can use when building queries.
Brand Monitoring Tool Kit
A step by step guide to getting started in Meltwater and creating your first Brand Search.
Additional Resources
Historical Data Warm-Up Limit: When running queries, the data warm up is essential to ensure we are collecting as much data as possible for accuracy. Clients are permitted to run a historical data warm-up on up to 1 million posts. This is the standard platform limit. Should you require access to a larger dataset, please reach out to [email protected] or [email protected].
Limitations
Gender:
This filter is not supported on Dailymotion. However, it's worth noting that there are very few posts on this platform. The filter works as expected on all other platforms.
Age:
This filter is not supported on the following platforms: Reddit, Website,Pinterest, Dailymotion and the comments section.
Geolocation:
This filter is not supported on the following platforms: Reddit, LinkedIn, Dailymotion, Twitch
Getting Started with Boolean Search
Have you experienced mCommunity
Become a #FriendsWithInsights
We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.
All users can also visit the job board that lists open positions that require Meltwater skills.
