Subscription Capabilities

  • Social Listening

    Keyword listening across earned media channels for whatever topics you care about.

  • Consumer Insights + Media Intelligence

    Keyword listening and analytics across earned media channels for whatever topics you care about globally and in real-time.

Meltwater Account Team

Points of Contact

Danielle Lagman

Sr Enterprise Success Executive

Meltwater Account Team

Points of Contact

Brier Casey

Premium Support Program Manager

Meltwater Account Team

Points of Contact

Lauren Dolan

Sr Implementation Manager

Support Resources

[email protected]

Purpose: This is the best way to contact your account team - Brier, Lauren and Danielle. All members of your account team will have more context regarding the questions you have. Typical response time is within 24 hours depending on the ask.

[email protected]

Purpose: This is primarily for: technical questions/concerns related to any of our products/tools or questions about our API.

Product Logins

Ask Michael Hogman ([email protected]) or Devin Connors ([email protected]) to add you to the Meltwater slack channel to initiate your onboarding.

Consumer Insights (Radarly)

Consumer Insights: Advanced Social Listening & Analytics, Insight Pages

Radarly Resources

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is less than 30 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Additional Resources

Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users. All users can also visit the job board that lists open positions that require Meltwater skills.