How to Raise a Request

Please review the scope of work for Managed Services or Data Structure requests below, then click the Messenger chat bubble at the bottom right to get started.

Data Structuring

Creating Searches or Booleans on the platform.

  • Building Search / Boolean from scratch

  • Building Custom Categories and Filter Sets

  • Account Restructure - Searches (edit, delete, create), Library Maintenance (organize Labels, naming convention) - requires collaboration with Customer & Client Success reps

  • Sentiment Analysis - this is a Professional Service

  • Quality Checking - we will ensure the accuracy of searches we create, but we cannot manually review and remove irrelevant results. Any tasks requiring subject matter expertise fall outside the scpe of our services.

Managed Services

Projects that are platform based outside of Searches

  • Building, Configuring and Updating Dashboards

  • Creating Alerts - add or remove user(s) from Alerts

  • Add or Remove user(s)

  • Add or Remove RSS Feeds, Facebook Pages, Instagram Profiles & Hashtags

  • Create and Update Newsletter recipient list

  • Account restructure - requires collaboration with Customer & Client Success reps

  • Manual Tagging - this is a Professional Service

  • Research Work or work that requires subject matter expertise

  • Updating Excel docs or work outside of the platform