Subscription Capabilities

  • Media Monitoring

    Unlimited access to global monitoring across News and Social Media, alongside data and analytics that will provide media intelligence for a range of departments and use-cases.

  • Live Media Alerts

    Real time alerts from social and traditional media.

  • Reporting Dashboards

    Access to custom reporting & scoring dashboards for International Tracking, Executive Tracking, and Risk Matrix.

Points of Contact

Meltwater Account Team

Location: Amsterdam

Yannick Kattenberg

Client Success Manager

Points of Contact

Meltwater Account Team

Location: Amsterdam

Chelsea Nothard

Account Executive

Meltwater Premium Support Team

Location: Cape Town

Churchill Serakalala

Client Support Specialist

Meltwater Premium Support Team

Location: United Kingdom

Paul Davison

Premium Support Program Manager

Support Resources

[email protected]

Purpose: Technical questions related to the product, adding articles to the platform, updating current searches and dashboards or setting up alerts. Typical response time is within 30 minutes of initial inquiry.
Email: [email protected]

24/7 in App live chat

Purpose: Technical questions related to the product, adding articles to the platform, updating current searches and dashboards or setting up alerts. Typical response time is about 1 minute.
Live Chat within Platform

[email protected]

Purpose: This is for strategic questions, consultation and new account set-ups like searches and dashboard creation. Typical response time is within 24 hours depending on the ask. Some request may require additional resources where we'll need to coordinate internally.
Email: [email protected]

Product Login

For Product Access, please reach out to [email protected] your request.

Meltwater Explore Platform

Media Monitoring, Setting up real time alerts, Reporting Dashboards, Slack/Team Integrations, etc.
Meltwater Login

User Seat Allocation

If you would like to request to be added as a user or change your user seat to someone else, please email [email protected] with [email protected] in cc.

Get Started with Training

We recommend the following training schedule to ensure you are getting the most value from Meltwater

  • Training has been organized into sections. We recommend starting with the first section below and working your way down.

  • Each course is between 20-45 minutes and video based.

  • Each course has an assessment that will provide you with a certification that can be posted on LinkedIn. You don't need to complete this step if you do not want the acknowledgement.

Product Certification Paths

We recommend taking Certification Level 1 together with Creating Custom Dashboards. Advanced users should check out Certification Level II.

Boolean Search Guide

A complete list of all the search operators you can use when building queries.

Get Guide

Rituals Onboarding

Ritual Workflows

Here you can find Rituals specific workflows and explanations of how you can find information about your region or campaign.

Additional Resources

Have you experienced mCommunity

Become a #FriendsWithInsights

We've launched an exclusive community for our customers. Join mCommunity to connect, share best practices, and get inspired by the thousands of other Meltwater users.
Check it out